EU Right of Withdrawal

In accordance with EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, please contact us within 14 days of receiving your order.

Standard delivery costs will be refunded in accordance with EU consumer protection laws.

Return Conditions

Items should be returned in their original condition and packaging. A reasonable inspection of the product is allowed.

Return Process

To initiate a return, please contact our support team at support@frexxi.com with your order number. We will provide you with the return address and instructions.

Return Costs

Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels.

Refunds

Refunds apply to the returned products only.

Once your return is received and inspected, we will process your refund to the original payment method within 5–10 business days.

Damaged or Defective Products

If your item arrives damaged or defective, please contact us with photos and a description. In many cases, a refund or replacement may be issued without requiring a return.

Non-returnable items

• Personal hygiene items
• Underwear and intimate apparel
• Earrings and piercings
• Customized or personalized products

Items damaged due to misuse are not eligible for refunds.

If you have any questions, please contact us at support@frexxi.com.

Last updated: 03.04.2026