Welcome to Frexxi Online Store. We value our customers and want to ensure your satisfaction with your purchases. However, if you encounter any issues with a product or order, we offer a return and refund option according to the following conditions.
Return Timeframe
We provide a 30-day return period in our Frexxi Online Store, starting from the day you receive your order. You can exercise the right to return any unused and in original condition products that are packed in their original packaging.
Return and Refund Procedure
If you wish to return a product and apply for a refund, please carefully pack the product(s) in the original packaging and send them to the provided return address, which can be found in the order completion message. Kindly include your order number and name with your return so that we can process it efficiently.
Once we receive your application, we will process it as soon as possible. Please note that the return and refund procedure may require specific conditions and documentation, such as inspecting the condition of the product and its original packaging.
Return Costs
Return shipping costs are the responsibility of the customer.
Refunds
Once the return is received and approved, we will refund the price of the returned product using the original payment method. Please note that the refund process may take some time depending on your payment service provider.
Exceptions
If you receive a broken, defective, or poor-quality product, please send a photo and description of the issue to our customer service via email at support@frexxi.com, and we will assess whether a return is necessary. You may be eligible for a full or partial refund without having to return the product.
The following products are not eligible for return or refund unless they are defective or incorrect:
- Personal hygiene items
- Underwear and intimate apparel
- Earrings and piercings
- Customized or personalized products
- Discounted items – products on sale or bought with coupons
- Intentionally or accidentally damaged products.
If you have any further questions or require assistance, please don’t hesitate to contact our customer support.
Last updated: 23.10.2024